How to respond to unhappy clients – Dan Richards
Jul 11, 2016
How to respond to unhappy clients
Interview of Dan Richards, Ellen Bessner |
In part five of a six-part series, “Keeping your practice compliant,” Ellen Bessner, partner, Babin Bessner Spry LLP, and Dan Richards, CEO, Client Insights, discuss advisors’ liability in dealing with client complaints, and explain the processes you should know to ensure your response helps your client and protects you from possible lawsuits.